Please read through these FAQs for common inquiries regarding orders and shipping.
If your question still has not been answered, please send us an email at firstname.lastname@example.org and we will get back to you shortly.
Please fill out this Quote Request Form, one of our sales representatives will contact you with a quote.
You may also send your full name, shipping address, email, contact number, institution/company, and product(s) of interest to email@example.com so we can generate a quote for you.
Thank you for your interest in our products. You can place an order on our website with a credit card or you can submit an order request to firstname.lastname@example.org. Please let us know if you need a quote.
You can also order by PO by sending PO orders to email@example.com. If you have a quote number, please add the quote number to the PO order.
If there is an online coupon code in your quote, you can use the code during check-out online.
If there is no online coupon code in your quote and you would like to order online with your credit card, please contact us for a discount code associated with your quote. (For Canadian and US customers only).
Phone: 973-855-4955 Option 1
If you are ordering from outside the state of New Jersey (NJ), you should not be charged tax. The system will default to NJ, but when you check out and put in your correct address and state, the sales tax will disappear.
Please use this link to track your order: https://www.thewellbio.com/track-order/
We will try to process orders the same day as they are received by 3:00 PM EST. For US and Canadian customers, the shipping transit time will be 1-2 days based on your location.
The majority of our products are shipped at ambient conditions. Once you receive the product, please keep the products in the stated storage condition according to the product label.
The following items will be shipped with dry ice:
- VitroGel Angiogenesis Assay kits (ready-to-use or high concentration)
- Hydrogel supplements such as AAK supplements.
Our standard for international orders is to ship FedEx Priority International shipping. Depending on your country the shipping lead time varies with possible additional time with customs.
If you would like to use your shipping account for an order, please contact us before placing your order.
Phone: 973-855-4955 ext 1